When I turn the gas knob, I can see the sparks and I hear the gas but it isn't starting a fire.

Here are some helpful steps we recommend following when using your gas oven.

STEP 1 - Push IN the burner knob and turn it counterclockwise to the star symbol on the control panel, to ignite the pilot flame.

STEP 2 - While KEEPING the burner knob pushed in, push the ignitor button at the same time to light the burner pilot flame. NOTE: Lighting the pilot flame for the first time or after it has cooled could take a few attempts due to air in the supply line. Be patient.

STEP 3 - Once the pilot flame is lit properly you will see a small flame inside (rear left corner) the oven. You can then release the ignition button BUT will need to KEEP the burner knob pushed in for 15 seconds. This will ensure that the thermocouple is hot enough to allow the pilot flame to stay on.

STEP 4 - Release the burner knob and turn it counter-clockwise to the larger dual-flame symbol on the control panel. The oven burner is now on high and you can start preheating the oven.

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