Empire Comfort System Warranty
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below.
Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in
the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished
by a qualified gas appliance technician.
Limited Lifetime Parts Warranty – Combustion Chamber,
Heat Exchanger, and Factory-Installed Glass
• If the combustion chamber, heat exchanger (see parts list) or
factory-installed glass fails because of defective workmanship or
material, Empire will repair or replace at Empire’s option.
Limited Three-Year Parts Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and
Replacement Parts)
• Should any part fail because of defective workmanship or
material within three years from the date of purchase, Empire will
repair or replace at Empire’s option
Limited One-Year Parts Warranty – Remote Controls,
Thermostats, Accessories, and Parts
• Should any remote control, thermostat, accessory, or other part
fail because of defective workmanship within one year from the
date of purchase, Empire will repair or replace at Empire’s option.
Duties of the Owner• The appliance must be installed by a qualified installer and
operated in accordance with the instructions furnished with the
appliance.
• A bill of sale, cancelled check, or payment record should be
kept to verify purchase date and establish warranty period.
• Ready access to the appliance for service.
What Is Not Covered• Damages that might result from the use, misuse, or improper
installation of this appliance.
• Travel, diagnostic costs and freight charges on warranted parts
to and from the factory.
• Claims that do not involve defective workmanship or materials.
• Unauthorized service or parts replacements.
• Removal and re-installation cost.
• Inoperable due to improper or lack of maintenance.
How To Get Service• To make a claim under this warranty, please have your receipt
available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase
verification. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts
replacements. Empire will make replacement parts available at
the factory. Shipping expenses are not covered.
• If, after contacting your Empire dealer, service received has not
been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois
62222, or send an e-mail to info@empirecomfort.com with
“Consumer Relations” in the subject line.
Your Rights Under State Law• This warranty gives you specific legal rights, and you may also
have other rights, which vary from state to state
