The Outdoor Plus Warranty
The Outdoor Plus, Inc., warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale or shipment from TOP. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied.
The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by TOP for that specific product which states the nature of the defect or warranty claim. Product to be returned should be packed carefully- The Outdoor Plus is not responsible for shipping damage on returned items. The original purchase information will be required. RMA’s are only valid for 30 days from the date of issue by TOP and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product.
Our warranty does not cover items that have been damaged by overheating, modification, abuse, improper storage, installation, or maintenance . This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery. Product manufactured by TOP including cLCus Certified models, cannot be altered or modified in any way.
The Outdoor Plus is not responsible for local codes and will not accept a return on any product that is not approved for installation. Please check with your local authorities or governing agencies for proper approvals before purchasing. TOP is not responsible for the actions including negligence of the installer.
One Year Limited Warranty
Outdoor Plus is warranted to be free from defects in
material and workmanship for one year from the date of
purchase.
If a part proves to be defective under normal use, the
part will be repaired or replaced. Our obligation under
this warranty is to repair or replace defective parts at
our discretion. If we determine that repair of a covered
item is not feasible, we reserve the right to replace
the defective merchandise with merchandise equal in
value to the original purchase price. Warranty repair or
replacement are the sole discretion of The Outdoor Plus
and this warranty does not cover costs therein, including
but not limited to: freight, removal, re-installation, etc.
There will be no charge for parts on a covered item,
however, cost of labor is the responsibility of the
owner. Shipping and handling charges will apply to all
warranted replacement parts. The service agent may
assess a reasonable travel or mileage charge per service
call.
This warranty is non-transferable.
Decorative stones and decorative glass are not covered
by this warranty.
This warranty is void if the fire pit has been subject to
negligence, alteration, misuse, repairs, dings, dents,
scratches, or incorrect and / or prohibited applications
as specified in the owner’s manual. Natural gas lines must be installed by a licensed plumber only or local gas
company agent.
For more information regarding the warranty please
send any questions to sales@theoutdoorplus.com.
