Return Policy
- We allow you to return all new, unused, and resalable items in their original packaging within 30 days of delivery for a refund MINUS the original and return shipping costs incurred by Patio & Pizza.
- If your return is because of our error, you are not responsible for the shipping costs.
- Since most large products are expensive to ship, it is important to measure your outdoor space and order your products accordingly so you order exactly what you need and do not need to incur return fees.
- If you received FREE BONUS ITEMS with your purchase, you will be refunded the order amount minus the bonus item cost.
Return Condition
- If we determine a return is possible, the returned product **must be in the original shipping crates or packaging from the factory.**If the returned item is not shipped in the original factory crating, the shipment will not be taken back at the factory and a refund will not be given.
Refunds
- Any refunds will be issued back to the original credit card used in the transaction if the product is returned in perfect condition.
- If the return is due to a defective product or you received an incorrect item, we will first work with you to resolve the issue or get the item replaced in which case we will pay the return shipping costs.
- If the return is not due to damage, you will be responsible for the original and return shipping costs. The initial cost of the initial shipping and the handling fees will be deducted from the refund.
- All returned items must be unused, in new condition, and in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee.
- We can not accept items that are not in their original condition, are damaged or are missing parts. Any returned item deemed not to fall within the preceding criteria will be returned, with no credit issued, at the customer's expense.
- All returns are required to have a Return Authorization Number issued within 30 days of the date of delivery unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 7 days to return the item(s).
- Once we have processed your return, we will issue a credit to the credit card you used to make your purchase from us. You should expect to receive your refund within 15 business days after we have received your return. It may take your bank a few days to post the refund to your account. We'll notify you via e-mail of your refund once we've received and processed your return.
Damaged/Missing Items
- All orders must be checked for damage or missing items within 30 days.
- If damage occurred during shipping, it must be noted on the driver's paperwork.
- If you do not contact Patio & Pizza during the first 30 days after delivery, it is assumed that all items have been received without damage. Replacements cannot be sent if notification hasn't occurred within 30 days after delivery.
Custom Orders
- Custom or built-to-order products are not eligible for return. Please ensure that you have consulted with Patio & Pizza and/or your contractor or architect before ordering to ensure you are receiving the proper item.
Restocking Fee
- A restocking fee of 10% may be assessed on any non-custom item returned or exchanged.
Procedure
To request your Return Authorization Number, please follow these steps:
- Contact us for a Return Authorization
- You will receive a Return Authorization Number via email. Write this RMA Number on the return package to avoid delays with your refund
- Please send the item you wish to return, along with a copy of the original invoice or packing slip to the address we provided in your RMA email
If you have any questions, please contact us CustomerService@PatioandPizza.com
Refused Orders
- If you legitimately ordered from us and then refuse receipt of an item when delivered by UPS, USPS or any other carrier, credit will be issued for the item, minus the initial shipping, return shipping, and a restocking fee.
